Privacy Policy

Introduction

Olo Acai Ltd ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website oloacai.co.nz, use our online ordering services, or interact with us in any other way.

Information We Collect

Personal Information

When you place an order or contact us, we may collect the following information:

• Name
• Email address
• Phone number
• Delivery address (if applicable)
• Order details and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Device type and operating system
• IP address and general location
• Pages visited and time spent on our site
• Referring website or source

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To communicate with you about your order or inquiries
• To send promotional materials and special offers (with your consent)
• To improve our website, products, and services
• To comply with legal obligations
• To prevent fraud and ensure security

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, delivery partners)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our website performance

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the Privacy Commissioner

Third-Party Links

Our website may contain links to third-party websites, including our online ordering platform. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: